Helpful answers to some of our most commonly asked questions.


 
Where Does Early Learning Furniture Ship To?
Early Learning Furniture ships to the United States and Canada. Canada shipments will include
normal custom fees and freight. Please e-mail us at sales@earlylearningfurniture.com for more details.

 
What's the "Seen For Less? Report Lower Competitor's Price" link under the price?
Here at ELF Early Learning Furniture, we want to bring you the very best early learning products
at the very best price. If one of our products is being offered for less elsewhere, we want to know.
ELF can often match or beat any competitor's price. Simply click on the link under an item's ELF price,
fill-out the pop-up form and our elves will get back to you ASAP!

 
What type of payment methods does Early Learning Furniture accept?
Early Learning Furniture accepts all major credit cards.
We also accept checks via mail and credit cards over the phone or via facsimile.
*Orders paid by check will be processed once check has cleared.

 
How do I know my credit card information is safe?
Early Learning Furniture uses PayPal for all payment transactions.
So you can be assured your credit card information is safe.
We also utilize a 128-bit SSL encryption to secure all sensitive information on our site.
Click here to view Paypal's privacy agreement.

 
How much does shipping cost?
Shipping costs vary depending on each unit. Most of our smaller items ship Fed-Ex and UPS ground.
Larger items must go via motor freight. Early Learning Furniture has some of the best freight rates available
and these savings are passed on directly to you, the customer at time of checkout.

 
What is your return policy?
Early Learning Furniture only accepts returns on new and unopened merchandise.
All returns are subject to a 20% restocking fee and all customers are responsible for the return freight charges.

 
What do I do if I receive my shipment damaged?
If your item is damaged, refuse the shipment. In the event that you are unable to refuse the shipment,
write the details of the damage on the bill of lading that you are to sign.
Do not open the package or disturb the damage and e-mail Early Learning Furniture
so we can get a replacement sent to you immediately.

 
Does Early Learning Furniture have a feedback form?
Early Learning Furniture welcomes all feedback from our customers.
Any time you have any questions or comments please e-mail us at: contactus@earlylearningfurniture.com.

 
I am not ready for my order yet, can I put a hold on it?
Any time you place an order with Early Learning Furniture and you need to place a hold on it,
simply enter the Future Ship date in "Requested Ship Date" box.

 
I have placed my order with Early Learning Furniture, when will it ship?
All Early Learning Furniture orders ship directly from the manufacturer's factory.
Most orders go out within 2-5 days of their order date.

 
Is bid pricing available?
ELF offers the most competitive pricing whether a bid quote on a bulk order or on single item orders.
Please contact us at sales@earlylearningfurniture.com for more details or fill out the bid request form
for a detailed custom quote.

 
What is ELF's privacy policy?
Effective 11/01/2006

Privacy Notice Table Of Contents:

  • Our Commitment To Privacy
  • The Information We Collect
  • How We Use Information
  • Our Commitment To Data Security
  • Our Commitment To Children's Privacy
  • How To Access Or Correct Your Information
  • How To Contact Us

    Our Commitment To Privacy:

    Your privacy is important to us. To better protect your privacy we provide this notice explaining our online
    information practices and the choices you can make about the way your information is collected and used.
    To make this notice easy to find, we make it available at the bottom of every page of our site.

    The Information We Collect:

    This notice applies to all information collected or submitted on the ELF website.
    On some pages, you can order products, make requests, and register to receive materials.
    The types of personal information collected at these pages are:
    Name, Address, Email address, Phone number, Credit/Debit Card Information, (etc.)

    On some pages, you can submit information about other people. For example, if you order a gift online
    and want it sent directly to the recipient, you will need to submit the recipient's address.
    In this circumstance, the types of personal information collected are:
    Name, Address, Phone Number, (etc.)

    The Way We Use Information:

    We use the information you provide about yourself when placing an order only to complete that order.
    We do not share this information with outside parties except to the extent necessary to complete that order.

    We use the information you provide about someone else when placing an order only to ship the product
    and to confirm delivery. We do not share this information with outside parties except to the extent necessary
    to complete that order.

    We offer gift-cards by which you can personalize a product you order for another person. Information you provide
    to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

    We use return email addresses to answer the email we receive.
    Such addresses are not used for any other purpose and are not shared with outside parties.

    You can register with our website if you would like to receive our catalog as well as updates
    on our new products and services. Information you submit on our website will not be used for this purpose
    unless you fill out the registration form.

    We use non-identifying and aggregate information to better design our website and to share with advertisers.
    For example, we may tell an advertiser that X number of individuals visited a certain area on our website,
    or that Y number of men and Z number of women filled out our registration form,
    but we would not disclose anything that could be used to identify those individuals.

    Finally, we never use or share the personally identifiable information provided to us online
    in ways unrelated to the ones described above without also providing you an opportunity to
    opt-out or otherwise prohibit such unrelated uses.

    Our Commitment To Data Security:

    To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information,
    we have put in place appropriate physical, electronic, and managerial procedures to safeguard
    and secure the information we collect online.

    Our Commitment To Children's Privacy:

    Protecting the privacy of the very young is especially important.
    For that reason, we never collect or maintain information at our website from those we actually know
    are under 13, and no part of our website is structured to attract anyone under 13.

    How You Can Access Or Correct Your Information:

    You can access all your personally identifiable information that we collect online and maintain
    by logging into your ELF account on this site. We use this procedure to better safeguard your information.

    You can correct factual errors in your personally identifiable information by sending us a request
    that credibly shows error.

    To protect your privacy and security, we will also take reasonable steps to verify your identity before
    granting access or making corrections.

    How To Contact Us:

    Should you have other questions or concerns about these privacy policies,
    please e-mail us at sales@earlylearningfurniture.com.